Refund policy

At ZYRX CART, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 24 HOURS of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, tags, and accessories.
  • Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items
  • Items damaged due to misuse, improper care, or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or received incorrectly.

If you need an exchange, contact us with:

  • Your order number
  • Photos of the item
  • Description of the issue

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the product and packaging

We will review the issue and provide a suitable resolution as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or sent incorrectly.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be canceled within 2 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For return and refund requests, please contact us:

Email: zyrxcart@gmail.com
Store: ZYRX CART

We aim to respond to all inquiries within 24–48 business hours.